Management

These training programs aim at further developing the leadership skills of executive staff. As a coach they will be able to manage their employees more easily and more effectively. All situations executives are regularly confronted with in the workplace are dealt with systematically. In an interactive way Acta conveys behavioral concepts that can easily be put into practice.

  • Target group:
  • Modules:
  • Executive staff, managing directly or indirectly one or more persons.
  • Corporate training (tailored to one organization) and Open Courses (standard training program accessible to everyone). For further information click on ‘Open Courses’.
  • Principles of communication
  • Management style
  • Asking questions
  • Active listening
  • Formulating objectives
  • Delegating
  • Presentation techniques
  • Communicating decisions
  • Positive feedback
  • Appraisals
  • Assertiveness
  • Chairing meetings
  • Brainstorming
  • Recruiting
  • Monitoring staff performance
  • Coaching
  • Confrontation interview
  • Alignment interview
  • Retention interview
  • Convincing others
  • Dismissal interview
  • Exit interview
  • Conflict management
  • Deciding by consensus

Sales

The aim of this training program is to increase the return on your sales efforts. Each stage of the process of developing commercial contacts is analyzed and trained. This approach does not only include effective techniques and tactics but also tips concerning content. In an interactive way Acta conveys behavioral concepts that can easily be put into practice.

  • Target group:
  • Modules:
  • Staff who are internally or externally linked to the sales department of the company
  • Corporate training (tailored to one organization) and Open Courses (standard training program accessible to everyone). For further information click on ‘Open Courses’.
  • Interpersonal relationships
  • Assertiveness
  • Approach strategy
  • Prospecting by phone
  • Preparation
  • First contacts
  • Presentation skills
  • Introducing your organization
  • Structuring the sales process
  • Convincing groups
  • Writing a quotation
  • Negotiating price
  • Rebutting objections
  • Communicating decisions
  • Rounding off
  • Dealing with complaints
  • Partnership interview
  • Convincing internally

Time Management

Working faster, more efficiently and more effectively is key. How do you manage to fit urgent and important matters in your agenda? In a simple but very effective way Acta conveys behavioral concepts that can easily be put into practice and result in a perfect balance.

  • Target group:
  • Modules:
  • Personen uit het bedrijfsleven die sneller, efficiënter en effectiever willen werken.
  • Corporate training (tailored to one company) and Open Courses (standard training program accessible to everyone – for further information click on ‘Open Courses’).
  • Mental attitude
  • Defining personal vision
  • Eliminating
  • Delegating tasks
  • Planning
  • Urgent and important matters
  • Setting priorities
  • The ideal workplace
  • Email management
  • Managing flash activities

Communication

The aim of this training program is to improve communication skills, both internally and externally. All stages of the communication process are closely examined and trained. In an interactive way Acta conveys behavioral concepts that can easily be put into practice.

  • Target group:
  • Modules:
  • Staff wanting to communicate more effectively, internally as well as externally.
  • Corporate training (tailored to one organization).
  • Principles of communication
  • Interpersonal relationships
  • Asking questions
  • Active listening
  • Making yourself clear
  • Creating a positive atmosphere
  • Presentation skills
  • Communicating decisions
  • Being assertive
  • Dealing with criticism
  • Resolving conflict
  • Mediating conflict
  • Communicating through confrontation
  • Convincing internally
  • Deciding by consensus

Insights Discovery

In a pleasant and inspiring way trainees acquire a deeper understanding of themselves and others. They are taught how to identify different personality types and accommodate more easily to changing communication needs. This creates a common language, easy to understand and providing a clear picture of how people interact. The Insights program provides solutions whose effects are immediate and visible. The deep and inspiring impact guarantees a permanent and structural change.

  • Modules:
  • Corporate training (tailored to one company).
  • The power of perception
  • The 4 Insights colours
  • Jungian preferences
  • The 8 basic Insights types
  • 72 subtypes
  • The Insights Discovery profile
  • Identifying personality types
  • How to accommodate and connect