
WHY SHOULD YOU TAKE THIS TRAINING COURSE?
Your communication with others (both within and outside the company) will be of a more professional nature because this training course teaches you how to communicate in a goal-oriented way. You will also discover your own style of communication and its impact on others. Every phase of the communication process is examined and trained immediately. After this training you will communicate in a simpler but more efficient manner.
Wat do you learn in this course?
- Principles of communication
- Interpersonal relationships
- Asking questions
- Active listening
- Making yourself clear
- Creating a positive atmosphere
- Presentation skills
- Communicating decisions
- Being assertive
- Dealing with criticism
- Resolving conflict
- Mediating conflict
- Communicating through confrontation
- Convincing internally
- Deciding by consensus





More details
Acta trainers are committed professionals who are happy to provide you with more details on the Acta training courses and their impact on your organisation so please do not hesitate to contact us.